BT - apparently lying to customers is just fine
Yes, as described in the title. Despite being promised twice that our broadband would be on within 24 hours, we still have no connection. When I call to ask why, their colleagues tell me they just lied to get me off the phone. And they say that with no sense of shame. I don't get it.
So sorry for no comments, neither wordpress nor blogger will let me comment from the blackberry. And Pob isn't about to let me sit in starbucks and blog, she's just allowed me to do a few work emails and that's it. Roll on next Monday, when it really may be switched on. Except that next Monday is the first day of the third week before I return to work. That is not exciting.
Oh no! That's awful! I can't believe they'd just flat-out lie to you like that. Wring their scrawny necks when they come. After they've turned on your service, that is.
Posted by: Flicka | Thursday, 03 April 2008 at 23:17
Dude, get a new provider, then start a blog called, "BT SUCKS".
And make sure you list all the names of all the chief executives, do you know these egomaniacs google their own names every single day?
Posted by: Aurelia | Friday, 04 April 2008 at 00:40
It's like being stranded on an island! (minus the sun and palm tree!)
Posted by: beagle | Friday, 04 April 2008 at 13:06
That is so incredibly frustrating. I hope it's fixed soon.
Posted by: Mel | Friday, 04 April 2008 at 17:52
That must be so frustrating! Hope you are back online soon...
Posted by: Nikole | Saturday, 05 April 2008 at 00:24
I thing Pob is sabotaging the connection. With only 3 weeks left, she wants you all to herself!
Posted by: Lut C. | Saturday, 05 April 2008 at 20:18
When my sister lived in Germany, she called DT Deutsche F'in Telecom. She said it took her months to get service, and every time she tried to complain, the responsible person was on vacation.
Posted by: Girl Detective | Saturday, 05 April 2008 at 21:39
I think all the companies are the same, Thalia.
Orange has done exactly the same thing to me - twice.
It took me over two weeks to get back on line both times.
the thing i find most frustrating is that the employers at the Indian call centres have clearly been given some kind of 'politeness' training.
So whatever you do or whatever has gone wrong they say very moderately: "We are very sorry for the inconvenience" and then tell you to unplug your wire box even when you have already established that the problem is at their end with their server or line or whatever.
I think their mantra is be polite - but never ever except responsiblity
(I once asked for a refund after being down for three weeks - and I was told 'yes' and given....£3. I was also told I could have my calls to customer services refunded - over ten pounds - but only if the bill was itemised. Which it wasn't. So I couldn't).
Go to a nearby internet cafe with pob in a pram and enjoy a take out cup of tea and a doughnut...
Posted by: katty | Sunday, 06 April 2008 at 09:12
No internet? But what a lovely distraction you do have.
Posted by: Antigone | Sunday, 06 April 2008 at 19:02
No internet at home?? The horror! I had the same problem due to the incompetence of another telco when I last moved house. It did my head in.
J
Posted by: Geohde | Monday, 07 April 2008 at 04:44
eek, that's pretty hidious Thalia. Hang in there, I'd be a twitching heaving mess by now....
Posted by: OvaGirl | Thursday, 10 April 2008 at 04:25
Oy, BT, you lying gits, we miss our Thalia! Give her back!
Posted by: May | Sunday, 13 April 2008 at 14:14
Jeez, you poor thing. I hope you aren't tearing out your hair by now. I miss you!
Posted by: Kath | Sunday, 13 April 2008 at 17:24